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Arriva Northern rail franchise mobilisation with Accenture
Specification, Procurement and rollout of largest ever Rail Ticket Vending Machine fleet at Northern
Management of Northern’s IT Function supporting 10,000 devices

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Over 1.6 billion passenger journeys were made on the UK Rail network during 2013. As the proportion of journeys paid for by season tickets is now close to 50%, it is not only essential that rail operators improve the way that the tickets are retailed and also that they capitalise upon the smart technology-led opportunity to establish meaningful and helpful contact with each of their customers. The current rail franchise tendering exercises incorporate requirements for bidders to improve their retailing capability to include web integrated Smartcard (or similar) technology which will be available for use across different modes of transport.

De Lande has already assisted in this process, project- managing implementation of ITSO Smartcard for London Midland, First Group Bus and Go-Ahead’s new TSGN Rail Franchise.

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De Lande currently provides web design and consultancy services to Executive Management in the Financial Services Sector.

Projects and Programme Management
Cost review and Budgeting
Supplier Relationship Management
Franchise transition and mobilisation
Risk Management
Organisational Transformation
IT Customer Relationship Management
Asset Management.
Executive Liaison and Board briefing
Strategic Review
Audit & Best practice
Contract negotiation and tendering
Web Design services

mail@delande.co.uk

L: 01653 658564

M: 07918 025505

Fx: 0800 7561129

Leppington Mill, York YO17 9RN

http://www.delande.co.uk

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De Lande I.S. Consulting Ltd. was established to provide IT-related managerial and strategic consultancy services to executive management within the transport industry. Over the past 7 years a range of major programme management contracts have been completed for FTSE 100 Transport corporates. Consultancy has also been provided to the Department for Transport and we have Senior Associate status with other consultancies including Accenture, Thales Group, Detica and First Class Partnerships.

EFQM

De Lande MD Phil Jones, qualified as an EFQM (European Foundation of Quality Management) Assessor in September 2012.